Frequently Asked Questions

Here you can find some questions you may have that are related to your window replacement needs. Please reach out and contact us if you would like to get in touch with an expert.

General FAQs

Are you local?

Yes, we are! Local and family-owned serving the Memphis area for 40 years. We are here to help our community with the best service possible.

Do you install the windows yourself?

Our installers are in-house/employees who have been well-trained and highly skilled. Our crew leader, Matt, is very personable, particular, and attentive to details, and he expects that from our crew. He also listens to the needs and wishes of our customers.

Do you offer a warranty?

Yes! We offer a very easy warranty against broken glass/condensation or defective main frames and sashes. We are always available to receive your call and take care of any problems that may arise.

Are we fully insured and bonded?

Yes we are.

Window Related FAQs

Are black or bronze windows available?

Yes and now you can get black interior and black exterior.

Will any discovered rot be taken care of and not hidden?

Yes we cover any rot issues.

How long does it take the windows to come in and get on your schedule?

The average turnaround time is about four weeks but can be longer for specialty-shaped windows or two-tone windows (different interior and exterior colors).

What options are available on your windows?

ProVia windows are very customizable with many options.

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